30-Day Return & Exchange Policy T&C
We hope you love your Pistachio Club pieces as much as we do! But if something isn’t quite right, here’s how our return and exchange process works:
Eligibility Items
Our return policy is valid for our self-made collection only.
Eligibility Window
Our return policy is valid for 30 days from your order date.
If 30 days have passed since your purchase, unfortunately we won’t be able to offer a refund or exchange.
Item Condition
To be eligible for a return, items must be:
Unused, unwashed, and unaltered
In original condition with all tags and packaging intact
Accompanied by a digital receipt or proof of purchase
How to Request a Return/ Exchange
Please email us at hello@pistachioclub.com with:
Your order number
Reason for return/ exchange
Proof of purchase (receipt)
We’ll guide you through the next steps.
Return/ Exchange Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we’re not responsible for lost returns.
Refunds (if applicable)
Once we receive and inspect your returned item, we’ll notify you by email. If approved, we’ll request your bank details and process the refund via bank transfer.
Note: Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank account
Contact your bank and/or credit card company — it may take some time to post
Still nothing? Email us at hello@pistachioclub.com and we’ll help you out
Exchanges
Exchanges are subject to stock availability. If your requested item is out of stock, we’ll process a refund instead.